Professional Profile
IT Instructor and technical consultant with over 15 years of experience in higher education,
cloud and network infrastructure, and technical support. Currently teaching networking,
cybersecurity, and cloud computing while pursuing a Doctorate in Information Technology
with a focus on AI accessibility tools.
Professional Experience
IT Instructor – Networking, Cybersecurity & Cloud Computing
- Design and deliver undergraduate courses in computer networking, cybersecurity, cloud computing, and Linux system administration.
- Align curriculum with industry certifications such as CompTIA A+ and AWS Cloud Architecture to support workforce readiness.
- Manage hands-on lab environments built on virtualization and cloud technologies to simulate real-world infrastructure.
- Teach core topics including DNS/DHCP, IPv4, subnetting, and wireless implementation using practical, scenario-based labs.
- Integrate security best practices, vulnerability awareness, and system recovery into instruction.
- Support student success by emphasizing professional communication, customer service, and technical troubleshooting approaches.
Wireless Consultant / Technical Support Specialist
- Delivered advanced technical consultation for wireless communication systems, mobile devices, and network connectivity.
- Served as a Point-of-Sale liaison, identifying recurring technical issues and coordinating with operations leadership on solutions.
- Developed documentation for troubleshooting, error resolution, and system recovery procedures.
- Improved customer experience by applying structured support methodologies and proactive problem solving.
Key Skills
Program & Curriculum Development
Instructional Technology
Cloud Computing (AWS, Azure)
Virtualization & Lab Management
Network Infrastructure
Linux, macOS, Windows
Adult Education & Training
Technical Support & Documentation
Student Success & Mentoring
Education
Doctor of Information Technology (In Progress)
City University, Seattle, WA – Focus: AI tools for accessibility
M.Ed. – Adult Education & Instructional Design
City University, Seattle, WA
B.A. – Social Science
Washington State University (Global Campus)
Certifications
- Google IT Support Specialist
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure AI Fundamentals (AI-900)
- AWS Educator Certification
- WSU TESOL Certification
- CompTIA A+ and Network+ (Continuing Education)
Featured Project
Securing A Future Experience (S.A.F.E.) – Microsoft-Funded Initiative
Project Lead and Curriculum Developer for a technology education program integrating 3D printing, IT
certification pathways, industry collaboration, and eSports technology infrastructure.